At CBE Holdings, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include the receipt or proof of purchase.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Perishable goods (such as food, flowers, newspapers, or magazines)
- Personal care items (such as underwear, swimsuits, and hygiene products)
- Custom or personalized items
3. Return Process
- Initiate a Return: To start a return, please contact our customer service team at admin@cbeholdings.com or +1 (305) 528-6812 within 7 days of receiving your order. Provide your order number and reason for the return.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to send back your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at admin@cbeholdings.com or +1 (305) 528-6812.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@cbeholdings.com.
7. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
8. Contact Us
For more information about our returns and refunds policy, please contact us at:
- Email: admin@cbeholdings.com
- Phone: +1 (305) 528-6812
- Address: 1309 COFFEEN AVE STE 1200, SHERIDAN, WY 82801.
Thank you for shopping with CBE Holdings. We value your business and are committed to providing you with the best possible experience.
